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by Shifu
Thu 18 May 2017 12:27
Forum: Tech Support
Topic: Game Freezes on Mission Loading / Audio Not Working (Steam/Windows)
Replies: 1
Views: 53

Re: Game Freezes on Mission Loading / Audio Not Working (Steam/Windows)

Using Windowed (or Fullscreen windowed) mode and graphic_api 2 (alas OpenGl) might help you. Did you update your graphic driver between playing?

Else, please mail to eugsupport@eugen.fr
by Shifu
Wed 3 May 2017 20:15
Forum: General Discussions
Topic: [Test branch] New fix for the loading crash ... to be tested
Replies: 7
Views: 819

Re: [Test branch] New fix for the loading crash ... to be tested

The Beta crashes after the Graphics Autosetting ( source ) Kill the game's process in Windows by pressing "Ctrl+Alt+Shift", then select the "SteelDivision.exe" process and click on "End task". Start the game again, you will see a prompt suggesting to use the last worki...
by Shifu
Thu 27 Apr 2017 21:59
Forum: Tech Support
Topic: fatal error while first korean campain
Replies: 1
Views: 52

Re: fatal error while first korean campain

Have you tried verifying the cache? Have you tried re-installing the game?

Please mail to eugsupport@eugen.fr
by Shifu
Thu 27 Apr 2017 21:58
Forum: Tech Support
Topic: Wargame: European Escalation bad activation key?
Replies: 7
Views: 1091

Re: Wargame: European Escalation bad activation key?

I've internally passed this to an Eugen systems member.

Can you tell me from which domain your email came (@gmail.com .. @hotmail.com or whatever) because some providers seem to mark Eugen's emails as spam and drop them.
by Shifu
Wed 26 Apr 2017 13:54
Forum: Wargame : European Escalation
Topic: Mac App Store version, Can't create login
Replies: 1
Views: 143

Re: Mac App Store version, Can't create login

Did the game work before or did you just install it? This should not happen. Usually, you should see a screen asking for your login name and password (also offering the creation of an account if you have none) - if you there enter wrong data, the screen you see is supposed to appear. Please disconne...
by Shifu
Wed 26 Apr 2017 13:52
Forum: Wargame : Red Dragon
Topic: Recommendations?
Replies: 12
Views: 691

Re: Recommendations?

I've moved the topic to the right place.
by Shifu
Wed 26 Apr 2017 13:50
Forum: Tech Support
Topic: [Linux] Game Crash Issue
Replies: 2
Views: 69

Re: [Linux] Game Crash Issue

Please mail to eugsupport@eugen.fr
by Shifu
Fri 21 Apr 2017 14:05
Forum: Tech Support
Topic: Mysterious black-screen crash in Eugen-games
Replies: 1
Views: 108

Re: Mysterious black-screen crash in Eugen-games

Have you tried changing to W.fullscreen o windowed mode instead of Fullscreen?
Have you tried changing the graphic api to OpenGL or DirectX9?
You might be able to see a more specific reason on what happened the in the event viewer.

Consider mailing to eugsupport@eugen.fr
by Shifu
Thu 20 Apr 2017 22:35
Forum: General Discussions
Topic: YouTube Content ID Claims
Replies: 3
Views: 192

Re: YouTube Content ID Claims

The wargame policy does not apply (right now) because it is released and maintained by Focus Home Interactive, publisher of the Wargame series.
Steel Division however is published by Paradox Interactive and their stance on monetization is unknown as far as I know.

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