Cannot create an account (connection issue?)

imxoana
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Cannot create an account (connection issue?)

Postby imxoana » Tue 28 Mar 2017 07:40

Hi there,

I have tried everything I can possibly think of to resolve this issue. I go to create an account from the main game screen and it loads and then both the confirm and cancel buttons go from being greyed out to green again with no success. When I try just logging in it says it cannot connect to the server.

I have tried the following:
- resting the modem
- Adding exceptions to both the windows and avast firewalls
- disable both firewalls
- running as administrator

I am lost. I ran a tracrt, here is the resutls:
https://puu.sh/v0Tep/8771adee89.png

Thanks

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Shifu
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Re: Cannot create an account (connection issue?)

Postby Shifu » Tue 28 Mar 2017 14:20

Hello,

does it work now? As far as I've seen there was a problem with the server earlier this morning, but it should be fixed now.
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BlueEagleGER
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Re: Cannot create an account (connection issue?)

Postby BlueEagleGER » Sat 12 Aug 2017 14:13

Hello there,

I seem to have a similar problem. Thes symptoms are as described above, but when trying to login without previous succesful account creation it tells me "incorrect login or password", obviously.
Disableing firewall etc did not proof effective
Thanks in advance for your help

See also Embers post (viewtopic.php?f=174&t=60421)

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Shifu
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Re: Cannot create an account (connection issue?)

Postby Shifu » Tue 22 Aug 2017 20:33

Please bump the topic if it still doesn't work.

(ref: viewtopic.php?f=204&t=60444)
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