Game wont Launch (Steam)(Linux)

MajorDisaster
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Game wont Launch (Steam)(Linux)

Postby MajorDisaster » Fri 25 Nov 2016 20:24

Bought the franchise yesterday and am unable to play EE it will not launch, when I click the Play button I get the cd key popup and nothing else happens, briefly I see steam showing it as running then nothing.
I am able to play Airland and Red Dragon perfectly fine though.

My system specs are as follows:
Spoiler : :
System: Host: rob Kernel: 4.7.10-1-MANJARO x86_64 (64 bit gcc: 6.2.1)
Desktop: Xfce 4.12.3 (Gtk 2.24.31) Distro: Manjaro Linux
Machine: Device: desktop System:
Mobo: Gigabyte model: F2A88XM-D3H
CPU: Dual core AMD A10-6800K APU with Radeon HD Graphics (-HT-MCP-) cache: 4096 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 16376
clock speeds: max: 4100 MHz 1: 4100 MHz 2: 3800 MHz 3: 4100 MHz
4: 4100 MHz
Graphics: [AMD/ATI] Curacao PRO [Radeon R7 370 / R9 270/370 OEM]
bus-ID: 01:00.0
Display Server: X.Org 1.17.4 driver: fglrx
Resolution: 1920x1080@60.00hz
GLX Renderer: AMD Radeon R7 370 Series
GLX Version: 4.5.13399 - CPC 15.201.1151 Direct Rendering: Yes
Audio: Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
driver: snd_hda_intel bus-ID: 00:14.2
Card-2 Advanced Micro Devices [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
driver: snd_hda_intel bus-ID: 01:00.1
Card-3 Plantronics driver: USB Audio usb-ID: 005-003
Sound: Advanced Linux Sound Architecture v: k4.7.10-1-MANJARO
Network: Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
driver: r8168 v: 8.040.00-NAPI port: d000 bus-ID: 02:00.0
IF: enp2s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 1120.2GB (28.2% used)
ID-1: /dev/sdb model: ST1000DM003 size: 1000.2GB
ID-2: /dev/sda model: Samsung_SSD_850 size: 120.0GB
Partition: ID-1: / size: 29G used: 11G (39%) fs: ext4 dev: /dev/sda5
ID-2: /home size: 481G used: 15G (4%) fs: ext4 dev: /dev/sdb2
Sensors: System Temperatures: cpu: 32.0C mobo: N/A gpu: 46.00C
Fan Speeds (in rpm): cpu: 1409 fan-2: 584 fan-3: 665 fan-4: 0 fan-5: 0
Info: Processes: 181 Uptime: 4:40 Memory: 2355.6/15998.5MB
Init: systemd Gcc sys: 6.2.1
Client: Shell (bash 4.4.01) inxi: 2.3.4

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Shifu
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Re: Game wont Launch (Steam)(Linux)

Postby Shifu » Wed 30 Nov 2016 16:06

I'm currently running short on time. Hence, it takes some time until I respond. In urgent cases, consider contacting another mod.
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MajorDisaster
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Re: Game wont Launch (Steam)(Linux)

Postby MajorDisaster » Thu 1 Dec 2016 21:23

Shifu wrote:Mail to eugsupport@eugen.fr


Did last Friday no reply yet though

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Shifu
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Re: Game wont Launch (Steam)(Linux)

Postby Shifu » Thu 1 Dec 2016 22:42

Please reply to this topic and quote me when they didn't respond by next tuesday. Else, you might want to resend your mail.
I'm currently running short on time. Hence, it takes some time until I respond. In urgent cases, consider contacting another mod.
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MajorDisaster
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Re: Game wont Launch (Steam)(Linux)

Postby MajorDisaster » Wed 14 Dec 2016 16:20

Shifu wrote:Please reply to this topic and quote me when they didn't respond by next tuesday. Else, you might want to resend your mail.

Hey Shifu, I did email again as suggested still no response.

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Shifu
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Re: Game wont Launch (Steam)(Linux)

Postby Shifu » Wed 14 Dec 2016 21:57

Sorry for the inconvenience. I've forwarded this internally to an Eugen Systems member, asking him to pass this on to the tech support. Can you do me a favor and re-send the mail again (to ensure tech support has an active ticket to respond to). Feel free to state in the mail that requested you to do so.
I'm currently running short on time. Hence, it takes some time until I respond. In urgent cases, consider contacting another mod.
Forum rules | A Forum's guide. | Tech Support Posting instructions & Tech FAQ

MajorDisaster
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Re: Game wont Launch (Steam)(Linux)

Postby MajorDisaster » Fri 16 Dec 2016 02:15

No probs Shifu, email sent again as requested

MajorDisaster
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Re: Game wont Launch (Steam)(Linux)

Postby MajorDisaster » Sun 25 Dec 2016 20:13

still no reply :(

MajorDisaster
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Re: Game wont Launch (Steam)(Linux)

Postby MajorDisaster » Sat 7 Jan 2017 19:03

Still no reply

MajorDisaster
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Re: Game wont Launch (Steam)(Linux)

Postby MajorDisaster » Wed 11 Jan 2017 16:13

still no reply despite several emails

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