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by [EUG] JasonM
Thu 19 Jun 2014 12:48
Forum: Tech Support
Topic: * RESOLVED * [Linux] Game Will not launch
Replies: 11
Views: 1716

Re: [Linux] Game Will not launch

Can you tell us the reference of you computer please ? It seems to be a model with an integrated GPU under the minimal requirement for the game.
by [EUG] JasonM
Wed 18 Jun 2014 18:49
Forum: Tech Support
Topic: * RESOLVED * [Linux] Game Will not launch
Replies: 11
Views: 1716

Re: [Linux] Game Will not launch

It shouldn't be an actual issue. When launching the game from steam, steam load the corect libraries. Let's try something : $cd ~/.steam/steam/SteamApps/common/Wargame\ Red\ Dragon/ $echo 251060 > steam_appid.txt $LD_LIBRARY_PATH=$LD_LIBRARY_PATH:. ./WarGame3 Explaination : The steam contain the app...
by [EUG] JasonM
Wed 18 Jun 2014 10:01
Forum: Tech Support
Topic: * RESOLVED * [Linux] Game Will not launch
Replies: 11
Views: 1716

Re: [Linux] Game Will not launch

Can you try to start the game in command line and give us the output please ?

You can do so by going to game folder :
$cd ~/.steam/steam/SteamApps/common/Wargame\ Red\ Dragon/
$./WarGame3
by [EUG] JasonM
Mon 16 Jun 2014 12:37
Forum: Tech Support
Topic: [Solved] [Linux]Unable to enter Wargame:RD
Replies: 13
Views: 1380

Re: [Linux]Unable to enter Wargame:RD

Can you try to deactivate the steamoverlay ?
To do this, go is Steam settings, InGame and uncheck the "enable ingame overlay" option, then start the game again.

If you encounter a crash with this settings please send us the generated dump.
by [EUG] JasonM
Mon 16 Jun 2014 10:48
Forum: Tech Support
Topic: [Mac] Video Issues
Replies: 5
Views: 661

Re: [Mac] Video Issues

Try to reduce the value for MaxMemoryVideo :
MaxVideoMemory = 3072
For exemple.
by [EUG] JasonM
Mon 16 Jun 2014 10:44
Forum: Tech Support
Topic: [Solved] [Linux]Unable to enter Wargame:RD
Replies: 13
Views: 1380

Re: [Linux]Unable to enter Wargame:RD

Thank you for the dumps we will now proceed to look into the issue.
by [EUG] JasonM
Fri 13 Jun 2014 12:48
Forum: Tech Support
Topic: [Solved][Mac] Game won't start
Replies: 19
Views: 2911

Re: [Mac] Game won't start

Mac patch is live (and I checked on Lion, game started this time). Tell us if the issue is not corrected or if you encounter any new issue.
by [EUG] JasonM
Fri 13 Jun 2014 11:44
Forum: Tech Support
Topic: [Solved] [Linux]Unable to enter Wargame:RD
Replies: 13
Views: 1380

Re: [Linux]Unable to enter Wargame:RD

Ok, since your game is up to date can you crash it and send us a new dump please ?
by [EUG] JasonM
Fri 13 Jun 2014 11:33
Forum: Tech Support
Topic: [SOLVED] [Mac] Red Dragon won't start
Replies: 3
Views: 414

Re: Red Dragon Mac won't start

We have identified a problem preventing the game to start on 10.7 and 10.8 MacosX versions. A patch is in progress and we will try to deploy it today.
by [EUG] JasonM
Fri 13 Jun 2014 11:32
Forum: Tech Support
Topic: [Solved][Mac] Game won't start
Replies: 19
Views: 2911

Re: [Mac] Game won't start

Thanks to your help we have identified a problem preventing the game to start on 10.7 and 10.8 MacosX versions. A patch is in progress and we will try to deploy it today.

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