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by Shifu
Mon 21 Dec 2020 10:55
Forum: Tech Support
Topic: Wargame Airland Battle Issue
Replies: 0
Views: 25330

Re: Wargame Airland Battle Issue

Hello, please contact support at https://www.eugensystems.com/contact-our-support/. I don't know that graphics driver but have you verified it meets the minimum requirements? If so, check if there are any updates to your cars. Similar topic: https://forums.eugensystems.com/viewtopic.php?f=113&t=...
by Shifu
Mon 21 Dec 2020 10:53
Forum: General Discussions
Topic: cant create a eugnet account
Replies: 1
Views: 1030

Re: cant create a eugnet account

Hello,

please contact support at https://www.eugensystems.com/contact-our-support/.

The Eugennet account and this forum account can be linked - however, unless you do that, they have nothing to do with each other.
by Shifu
Sat 12 Dec 2020 12:11
Forum: Rules and reports
Topic: Account deletion
Replies: 2
Views: 1157

Re: Account deletion

Hello, if you refer to your Steam account, contact Steam support. If you refer to your ingame account, contact support (https://www.eugensystems.com/contact-our-support/ - attach empty txt file for DxDiag) and provide the necessary details to identify you. A post on this forum is insufficient as any...
by Shifu
Tue 1 Dec 2020 13:01
Forum: Tech Support
Topic: Cannot create account therefore cannot play online
Replies: 1
Views: 2323

Re: Cannot create account therefore cannot play online

Hello,

maybe you can simply attach an empty file? Unfortunately, the best way to contact support is the online form.
by Shifu
Wed 28 Oct 2020 10:07
Forum: Tech Support
Topic: Wargame wont start or stop
Replies: 10
Views: 1146

Re: Wargame wont start or stop

Unfortunately, your issue seems pretty unique.. Regardless, from my limited knowledge two things might be worth checking out: 1) In case you are running the integrated ransomware protection Windows 10 is shipped with, it might bar the game from creating a folder within your Users directory (explicit...
by Shifu
Tue 27 Oct 2020 21:41
Forum: Tech Support
Topic: Wargame wont start or stop
Replies: 10
Views: 1146

Re: Wargame wont start or stop

Bummer .. not sure what's up with their site. I'll see whether I can ping any employee. Meanwhile, you might have more success pinging them on social media or reddit.
by Shifu
Sun 25 Oct 2020 11:25
Forum: Tech Support
Topic: Wargame wont start or stop
Replies: 10
Views: 1146

Re: Wargame wont start or stop

Please see here on how to contact the support and receive help: https://www.eugensystems.com/contact-our-support/
by Shifu
Thu 3 Sep 2020 20:49
Forum: Tech Support
Topic: New Install - Linux - error while loading shared libraries: libsteam_api.so
Replies: 5
Views: 3578

Re: New Install - Linux - error while loading shared libraries: libsteam_api.so

Honestly, I've got no clue. Maybe Eugen's support can help you with that.
by Shifu
Tue 1 Sep 2020 20:54
Forum: Tech Support
Topic: New Install - Linux - error while loading shared libraries: libsteam_api.so
Replies: 5
Views: 3578

Re: New Install - Linux - error while loading shared libraries: libsteam_api.so

I suppose you can just upload some empty file. Or better, include useful information such as the output of ldd ./WarGame3 A quick search yielded the following potential causes (might be worth checking them out): * You could be missing some 32-bit libraries * Set LD_PRELOAD * Copy valid libsteam_api....

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