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by GildasfromFocus
Tue 12 Feb 2013 12:03
Forum: Tech Support
Topic: Freezing on Loading
Replies: 6
Views: 483

Re: Freezing on Loading

We are very sorry but the INTEL graphics controller is not supported because too slow and not fully Microsoft DirectX 9 and Shaders 3.0 compatible. An ATI RADEON X1800 GTO or NVIDIA GEFORCE 7600 GT graphics controller and 256 MB of video memory are the minimum required for Wargame European Escalatio...
by GildasfromFocus
Tue 18 Dec 2012 16:00
Forum: Tech Support
Topic: Game Crash
Replies: 1
Views: 372

Re: Game Crash

Please press the button ok to report the error by mail to Eugen System
To report a problem, please click viewtopic.php?f=14&t=3348 and follow the instructions.
by GildasfromFocus
Fri 7 Dec 2012 11:07
Forum: Tech Support
Topic: Crash to desktop after splash screen
Replies: 8
Views: 726

Re: Crash to desktop after splash screen

Your DXDIAG is ok.
Do you have an antivirus? If yes, what is your antivirus?
by GildasfromFocus
Tue 4 Dec 2012 17:33
Forum: Tech Support
Topic: Access Violation Error
Replies: 7
Views: 861

Re: Access Violation Error

Please provide us a computer diagnosis and can you send the file to the email address support@focus-home.com : WINDOWS XP 1. Click Start then Run or press Windows and R keys. 2. Type MSINFO32 in the Open box then click OK. 3. Click File then Export. 4. Save the report somewhere convenient like the D...
by GildasfromFocus
Fri 23 Nov 2012 16:34
Forum: Tech Support
Topic: Lost all unit unlocks after re-install?
Replies: 4
Views: 462

Re: Lost all unit unlocks after re-install?

In Wargame, the player's decks are saved via steamcloud and also on the local PC.
The account Eugen system that is used in game does not keep the player progression (advanced campaign / vehicles unlocked / deck)
by GildasfromFocus
Fri 23 Nov 2012 16:31
Forum: Tech Support
Topic: Save Problems after new "Fatal Error" DLC?
Replies: 20
Views: 1856

Re: Save Problems after new "Fatal Error" DLC?

It is a choice of eugen system:
- It isn't possible to save the DLC Fatal error. (quicksave or manual backup)
- The progression in the campaign working properly
- For other campaign missions, it works correctly
by GildasfromFocus
Fri 23 Nov 2012 16:10
Forum: Tech Support
Topic: Access Violation Error
Replies: 7
Views: 861

Re: Access Violation Error

Please exclude the folder Wargame European Escalation from Microsoft Security Essentials scanning: 1. Open Microsoft Security Essentials and click the Settings tab. 2. Click 'Excluded files & locations' on the left then click the Add button on the right and select the folder Wargame European Esc...
by GildasfromFocus
Fri 26 Oct 2012 10:47
Forum: Tech Support
Topic: Don't identify discrete graphics card
Replies: 1
Views: 399

Re: Don't identify discrete graphics card

You have two graphics controllers: one is integrated into your CPU (INTEL HD graphics controller) and the other must be an NVIDIA GEFORCE graphics controller. Currently the activated graphics controller is the INTEL HD graphics controller. The game cannot run correctly with this graphics controller....
by GildasfromFocus
Fri 26 Oct 2012 10:34
Forum: Tech Support
Topic: Window mode
Replies: 7
Views: 412

Re: Window mode

1. Click on Windows Start button then on the Windows username link present at the top right. 2. Open Saved Games folder then EugenSystems folder. 3. Right mouse click the file OPTION.INI then click Edit. 4. In [video], set WindowFormStyle to 1 => WindowFormStyle = 1 5. Save the file then run Wargame...
by GildasfromFocus
Fri 26 Oct 2012 08:55
Forum: Tech Support
Topic: [FIXED] Menu freezes
Replies: 26
Views: 1923

Re: Menu freezes

It is important to have a computer with the drivers to update, not specifically for Wargame, that can solve some problems with other games. Do you have the same problem if you are the host or if you are a customer? Do you have the problem when you create a game or only when you reach the part of ano...

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