Cannot create account therefore cannot play online

Ruggart
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Joined: Mon 30 Nov 2020 12:13
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Cannot create account therefore cannot play online

Postby Ruggart » Mon 30 Nov 2020 12:21

Hi,

I bought the Wargame bundle (Red dragon and all the rest) on Steam a few days ago.
I can play solo for each game but I can't create an account to play online.
I filled in the account form with personal details and CD key and after that I just got an error answer saying it's impossible to create the account, no explanation was provided. I tried several times.

I tried to contact customer support through the online form but I'm required to send a DxDiag file in txt format but on my Mac it's in a different format so I can't attach it to the form, therefore I cannot submit the form...
I also tried contacting Eugen through Facebook/message, but no reply so far.

Can anyone from Eugen contact me plz?
Thx

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Shifu
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Posts: 4286
Joined: Wed 13 Jul 2011 16:06
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Re: Cannot create account therefore cannot play online

Postby Shifu » Tue 1 Dec 2020 13:01

Hello,

maybe you can simply attach an empty file? Unfortunately, the best way to contact support is the online form.

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