Wargame wont start or stop

kevini
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Wargame wont start or stop

Postby kevini » Sat 24 Oct 2020 18:40

When I try to run WGRD via steam it says it has "started" (no error messages) but nothing happens.
I am running latest Windows 10

When you try to "stop" the game it does nothing either.
I have tried so far:
Stopping windows security
Stopping firewalls
Verifying local files
Uninstalling and re-installing

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Shifu
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Re: Wargame wont start or stop

Postby Shifu » Sun 25 Oct 2020 11:25

Please see here on how to contact the support and receive help: https://www.eugensystems.com/contact-our-support/

kevini
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Re: Wargame wont start or stop

Postby kevini » Sun 25 Oct 2020 16:56

I have tried to enter a support request on the form link you gave but even after filling in all of the required fields pressing the 'Submit' button does nothing

FG1964644240
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Re: Wargame wont start or stop

Postby FG1964644240 » Tue 27 Oct 2020 17:13

So am I, it been 3 days since I "submit" and get nothing but air...

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Shifu
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Re: Wargame wont start or stop

Postby Shifu » Tue 27 Oct 2020 21:41

Bummer .. not sure what's up with their site. I'll see whether I can ping any employee. Meanwhile, you might have more success pinging them on social media or reddit.

kevini
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Re: Wargame wont start or stop

Postby kevini » Wed 28 Oct 2020 00:13

I did get a few one liner emails from my support ticket but nothing of any worth or depth hence why I am trying here.
Any ideas....or it looks like a refund request to steam

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Shifu
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Re: Wargame wont start or stop

Postby Shifu » Wed 28 Oct 2020 10:07

Unfortunately, your issue seems pretty unique..

Regardless, from my limited knowledge two things might be worth checking out:
1) In case you are running the integrated ransomware protection Windows 10 is shipped with, it might bar the game from creating a folder within your Users directory (explicit consent required). Make sure you are not stuck at this point and check out whether the game created its directory. In the directory, look if you can find the Option.ini (viewtopic.php?p=539958#p539958). If I'm not mistaken, changing settings in the Option.ini to run the game windowed and/or with another DirectX setting would help launching the game in previous similar cases (albeit years ago).
2) You could check out the event viewer (launch event viewer -> Custom views -> Administrative Events) and check whether any error came up with the same timestamp you tried to launch the game. I would not expect so but if it did, this might give you a better clue where to look.

Other than that, there's not much I can think of right now. I've pinged my point of contact within Eugen Systems but given we haven't spoken in months, I'm not overly optimistic to receive a quick response.

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L'@nge
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Re: Wargame wont start or stop

Postby L'@nge » Wed 28 Oct 2020 10:48

Hi all,

Since it seems to be a new issue, I think that there is a good probability that a new driver of your graphic card create this issue.
If possible, can you try to downgrade this driver and check if it solves your issue.

Best regards,

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Re: Wargame wont start or stop

Postby FG1964644240 » Thu 29 Oct 2020 13:35

kevini wrote:I did get a few one liner emails from my support ticket but nothing of any worth or depth hence why I am trying here.
Any ideas....or it looks like a refund request to steam


Wait, you got one liner reply? I sent a few ticket and not even a reply back.

Guess I need to check if that submit button work.

kevini
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Re: Wargame wont start or stop

Postby kevini » Sun 27 Dec 2020 14:41

I am still having the problem.
Im using RTX3090 card so cant really "backdate drivers"
Steel Division works fine but all the WGRD titles say in steam "PLAYING" but nothing happens (no game window).
You try to then press "STOP" button in steam and nothing happens and you have to use task manager to end program.
Tried disabling ALL AV/Firewall stuff
Tried removing all overclocking settings
Stopped all other processes
Bloody annoying
Anyone any other ideas

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