Terrain Textures Completely Missing

Brok3n
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Terrain Textures Completely Missing

Postby Brok3n » Tue 8 Sep 2015 23:59

Im running the game on an iMac with a Radeon 295x w/ 4GB of memory. My graphics drivers are updated as far as they will go. I've attached a screen shot of how the game looks. I'm running an fully updated copy of windows 8. Any help?
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2015-09-08_00001.jpg
2015-09-08_00001.jpg (360.7 KiB) Viewed 815 times

Deathmonolith
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Re: Terrain Textures Completely Missing

Postby Deathmonolith » Wed 9 Sep 2015 10:56

Hello Brok3n, EugSupport is here !

Well, it sure gives a rather unic look to the game ! We'll track down the problem, and we'll do our best to find a way for you to enjoy our game as it's meant to be ! To do so, we'll need a DxDiag from your computer. Here's how to make one :

1. Press the keys WINDOWS (bottom left) and R.
2. Type DXDIAG and click the button OK from the Run window.

A diagnosis will be executed then. After it's done, click on "Save all information" and save the DxDiag as text file (.txt).

Do not forget to compress it in a .rar or .zip file, and send it to me here.
Also, make sure that your graphic card drivers are all up to date,

Thanks for your support and feedback

EugSupport
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Brok3n
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Re: Terrain Textures Completely Missing

Postby Brok3n » Wed 9 Sep 2015 19:12

Because this is an iMac 5k running windows via bootcamp the video drivers are supplied by Apple. From Apple's website and from AMD's website the graphics drivers are up to date. I 'ave attached the DxDiag zipped. Thank you for your help.
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DxDiag.zip
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Deathmonolith
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Re: Terrain Textures Completely Missing

Postby Deathmonolith » Thu 10 Sep 2015 10:50

Hello Brok3n,

Thanks for your feedback, we'll look into your problem ASAP.

Cheers,

EugSupport
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Brok3n
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Re: Terrain Textures Completely Missing

Postby Brok3n » Sat 19 Sep 2015 05:36

Deathmonolith wrote:Hello Brok3n,

Thanks for your feedback, we'll look into your problem ASAP.

Cheers,

EugSupport


Thank you. So far the game has remained installed on my machine but I haven't played it at all just in case I need to request a refund from steam. I appreciate you looking into the matter.

Deathmonolith
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Re: Terrain Textures Completely Missing

Postby Deathmonolith » Mon 21 Sep 2015 10:19

Hello again,

We're sorry to hear that and we understand your choice. We also hope you'll keep an eye out for a fix and will consider buying the game back once it's fixed.

Cheers,

EugSupport
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Brok3n
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Re: Terrain Textures Completely Missing

Postby Brok3n » Mon 21 Sep 2015 17:09

Well I'd prefer to wait for an update. Should I infer from your response that the problem hasn't been identified and there is no known fix incoming?

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