Game freezes in game start-up load

Apollo
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Game freezes in game start-up load

Postby Apollo » Fri 11 Sep 2015 10:42

So no way to play it, really nice... the music keeps playing but else the loading indicator stops moving quite early and I can only alt tab to windows and forcefully terminate the game as it goes nowhere and it does not even refresh screen if I alt tab back in, it stays black.

Win 7 64bit, nvidia geforce 512mb..6gb ram. 2.87ghz triple core amd processor.

Sadly there is no crash to give any report about...

Deathmonolith
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Re: Game freezes in game start-up load

Postby Deathmonolith » Fri 11 Sep 2015 16:09

Hello Apollo, EugSupport here.

Could you tell me if you have a program called display link on your computer ?

Cheers,

EugSupport
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Apollo
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Re: Game freezes in game start-up load

Postby Apollo » Fri 11 Sep 2015 16:59

No, I do not have Display Link, or I can't find it by that name in installed list etc. Attached my dxdiag.
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DxDiag.zip
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Deathmonolith
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Re: Game freezes in game start-up load

Postby Deathmonolith » Fri 11 Sep 2015 17:42

Hi again,

Thanks for the DxDiag, that's nice of you to give it to us. We'll need a dump from your computer as well, but it's a bit tricky for a Freeze : Here is how to do it :

Open the "Windows Task manager", Select the "Processes" tab, Right click on the process you wish to take a dump of, select "Create Dump File" and a dialogue will appear with the location of the saved dump (the file location can be selected, copied and pasted to help find it easily.)

Beware : The file created will probably be a bit big. The best way to send it to us is by uploading it to a website and send me a link to download it.

Cheers,

EugSupport
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Apollo
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Re: Game freezes in game start-up load

Postby Apollo » Fri 11 Sep 2015 18:45

I have PM you with the both dumps and here is the first crash as picture I have got, previously no crash, just freeze...
I am not sure if this crash is only relevant issue.

Edit: Here is also mdmp file from AoA folder.
Attachments
aoamdmp.rar
(31.5 KiB) Downloaded 23 times
aoacrash.png
aoacrash.png (17.42 KiB) Viewed 1051 times

Deathmonolith
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Re: Game freezes in game start-up load

Postby Deathmonolith » Mon 14 Sep 2015 17:41

Thank you Apollo,

I've sent your datas to the Dev team, it'll be under investigation soon.

Thank you for your help and feedback,

EugSupport
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Apollo
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Re: Game freezes in game start-up load

Postby Apollo » Mon 14 Sep 2015 19:08

Looks like this new patch fixed it as got into main menu :)

Michelangelo14480
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Re: Game freezes in game start-up load

Postby Michelangelo14480 » Mon 14 Sep 2015 19:45

Nearly the same here. I have Display Link Software on my Laptop. Find my Crashdump attached.
Attachments
770000573_ActOfRuse Final_d3b.zip
(211.78 KiB) Downloaded 28 times

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