wrong username or password

Motrooper09
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wrong username or password

Postby Motrooper09 » Tue 4 Aug 2020 19:36

Hello,

during the last Steam sale, I have bought Act of Agression. While I could create an Eugen account, if I attempt to log in in-game and enter my username and password as first time so I can add the CD key, I constantly get the message that my username or password is wrong.

But as I can log in here, I am pretty sure that both are correct. Any idea how to solve this?

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Shifu
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Re: wrong username or password

Postby Shifu » Thu 6 Aug 2020 11:20

Hello, please see here on how to contact the support and receive help: https://www.eugensystems.com/contact-our-support/

Motrooper09
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Re: wrong username or password

Postby Motrooper09 » Tue 1 Dec 2020 18:28

Would be awsome if there would be ANY reply from support...

vicious
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Re: wrong username or password

Postby vicious » Sun 14 Feb 2021 10:36

You did get a reply from "support" it was basically gtfo, I came here looking for info on the same and so far this is all I have seen, you cant contact them unless you send system file that isnt even needed in the first place because it's an account issue not technical (game wise)

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Shifu
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Re: wrong username or password

Postby Shifu » Wed 17 Feb 2021 19:37

I'm not affiliated with Eugen Systems and have no insight into their games/account system - the only thing I can do to help is point you in the correct direction.
Fwiw, I do agree it makes no sense to require this file for account issues. I suggest you simply upload an empty file.

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