Bug report

Animezonline
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Posts: 1
Joined: Sun 28 May 2017 13:41
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Bug report

Postby Animezonline » Sun 28 May 2017 13:55

Hi Got this game yesterday and have had nothing but problems with the first 3 time I tried to start it and it crashed and when I finally get it to work I cant change the graphics on it I have try to do it manual and use the Auto detect and it crashes, and I have tried all the solutions that the developer posted on steam and it did nothing this is my last resort he is what is says when the game crashes every time:

Steel Division has stooped working

Please send use this error report (1.8MB) to help use fix the problem and inprove the sorfware

provide additional info about this problem (recommended)

core dump was generated in
C:\Users\Scott\Appdata\Local\temp\300080629_EugGame Final_1b49.dmp.

hes what I have in my PC:
Windows 10 64bit
Intel core i7 6900K
8GB MSI GTX 1080 X
Corsair 32GB Dominator Platinum DDR4

can you help

User avatar
Shifu
Lieutenant General
Posts: 4246
Joined: Wed 13 Jul 2011 16:06
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Re: Bug report

Postby Shifu » Sun 28 May 2017 16:06

Read through the following: if it doesn't help, the correct place to report the problem is at the end of the quote.
PapaYankee wrote:Steel Division: Normandy 44 is officially available! This thread contains solutions to the most common issues for the game. If you are experiencing something not described here, feel free to contact our support, as explained at the end of the thread. A member of the team will give your problem an in-depth look.

FAQ
My game crashes after changing the graphic options
  • Solution n°1:
    When you see the prompt suggesting to use the last working configuration, answer "No”. The game should then use the right options.
  • Solution n°2:
    Change the graphic options one by one. Do not change the Shader Quality and Terrain Resolution settings.
  • Solution n°3:
    This can happen when the game is set in "Fullscreen". You can change these settings in the Option.ini file located in C:\Users\USERNAME\Saved Games\EugenSystems\SteelDivision
    Open the .ini file, and change the value WindowFormStyle = 1 to WindowFormStyle = 2. Save the file and start the game again.

My game doesn't launch (error 0xc000007b)
If your game does not start, download all Windows Updates for your computer. Follow this procedure.

If you are under Windows 7, you may have to:
  • Update your Windows to install the Service Pack 1.
  • if you already have Microsoft Visual C++ 2015 Redistributable (x64), uninstall it and install it again properly (making sure to take the x64 version) from here.


I have two graphic cards in SLI/Crossfire, and I'm having problems running the game.
Try to deactivate the SLI configuration. On Nvidia cards, go to the Nvidia Control Panel, and click on "Do not use SLI technology" in the "3D settings" menu. On AMD cards, you can configure the Crossfire for Steel Division following this process. Once deactivated, delete your "Option.ini" file located in C:\users\<your_username>\Saved Games\EugenSystems\SteelDivision.

My game doesn't run properly on my AMD card
Try to deactivate or uninstall the Raptr Gaming Evolved software.

Missing File Privileges
Uninstall the game from your Steam library, reboot your computer and reinstall Steel Division: Normandy 44 in safe mode. Run Steam as administrator.

Content file locked
  • Erase your .exe file
  • Restart your game

I have connexion and stability problems in multiplayer
  • Restart your PC
  • Deactivate your firewall
  • Relaunch the game


GENERAL TIPS
Check that your computer meets the Minimum System Requirements:
  • OS: 64-bit Windows 10 / 8.1 / 7 Service Pack 1
  • Processor: Intel Core i3-2100 (3.1 GHz) or equivalent
  • Memory: 3 GB RAM
  • Graphics: 1 GB AMD 5570 or nVidia 450
  • DirectX: Version 11
  • Network: Broadband Internet connection
  • Storage: 32 GB available space
  • Sound Card: DirectX Compatible Sound Card

Update your graphic card drivers

Check the Steam files integrity
  • Open Steam, and go to "Steel Division: Normandy 44 " in your Library
  • Right-click on the name of the game on the list
  • Go to "Local files" > "Verify the integrity of game files..."

HOW TO CONTACT US

If your problem persists don't forget to visit Paradox Interactive official site (Tech Support): Follow this link

If you see a bug, you can report it to us. Just go to Paradox Interactive official site (Bug Support): Follow this link

If you have some other request, you can also contact us HERE.

src: viewtopic.php?f=204&t=59633

Sorel
Corporal
Posts: 24
Joined: Wed 8 Mar 2017 19:04
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Re: Bug report

Postby Sorel » Tue 6 Jun 2017 11:08

We are trying to solve this issue. In order to help us, could you please provide us the crash files (*.dmp files) that you can find in AppData.

To access these files, please follow these steps :
-go to %yourharddrive%\users\%userprofile%\AppData\Local\Temp
-take all the .dump you can find that have EugGame in its name

If you can't find AppData :
-Search for Folder and Search options.
-Select Folder and Search options.
-Select the View tab.
-Under Files and Folders > Hidden files and folders, select the option to Show hidden files, folders and drives.
-Click OK.

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