Wargame: European Escalation bad activation key?

[GlibusB]

Ok, so I have the same problem with my product key and the tech support is no help since I play on mac and can't create a DXdiag file and also the E-Mail suggested won't reply which is really disappointing. I really hope to get some help soon, since I really want to play the game

[Shifu]

It is unfortunate that a DxDiag file is required by the form. You should be able to attach an empty text file (or state "mac user" or whatever in there) to overcome the limitation.
Also, when did you send the email?