Game wont launch

[mcbleakbleak]

Ive had wargame ALB for 5 years...always enjoyed it... but now it wont launch... or red dragon... whats the deal.... no error no nothing... just says launching and then after 1 second closes... please fix

[Shifu]

Contact support at: http://www.eugensystems.com/contact-our-support/

[Ian87]

Good morning,
it just happened to me as well!

unfortunately after installing mac ios 10.13.02 both games (EE and AirLand Battle) don't even start after the initial credits.
Is there any patch available?

Tks
IAN

Also, how do I create a dx.dialog txt file on Mac in order to contact Eugen support team?

Tks again

[Shifu]

Good morning,
it just happened to me as well!

unfortunately after installing mac ios 10.13.02 both games (EE and AirLand Battle) don't even start after the initial credits.
Is there any patch available?

Tks
IAN

Also, how do I create a dx.dialog txt file on Mac in order to contact Eugen support team?

Tks again

Hello and welcome on the forums!
Patches are automatically download (unless you have the AppStore version, I don't know how that one works, but suppose the AppStore is responsible for keeping the game updated).

As a Mac user, you cannot provide a DxDiag. You can provide Steam's System Information (I'd recommend that, so Eugen can troubleshoot the issue) or attach an empty text file. Note, instead of posting the information here, paste it into a text document and attach this document