I cannot reset my account, I don't recieve the email!

iLlama
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I cannot reset my account, I don't recieve the email!

Postby iLlama » Sun 6 Nov 2016 18:56

Hello, I just bought Wargame ARB with all its expansions, and aparently I messed up creating a new profile because (I think) I tabbed out to look up the CD key, and when I got back in I didn't realise I pressed some keys while the cursor was on the username tab.
I didn't realise the username got messed up until I finished making my profile and tried logging back in.

I tried resetting the account via email, but the email that supposedly was sent to me never arrived.
I double checked the email account and it's most definitively working, it's the same one I used to log in on this forum, and the account confirmation for this did arrive without issues.
(Yes, I already checked the spam folder)

I was wondering if anyone here could help me reset my account, because I can't simply make a new one since the CD key is now tied to that account I can't access, and I can't re-use it.

Please help.

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Shifu
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Re: I cannot reset my account, I don't recieve the email!

Postby Shifu » Thu 17 Nov 2016 16:03

Do NOT post your CD key here or send it via Private Message.
Instead, please mail to eugsupport@eugen.fr (the official support email).
I'm currently running short on time. Hence, it takes some time until I respond. In urgent cases, consider contacting another mod.
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