ALB Online campaign not connecting in battles

[Skopikus]

Hi there everyone.

Me and my friend, we have a problem. We started a multiplayer campaign and played it for whole weekend and after one week we continued our game. I loaded the old safe and invited my mate to a game, he connected(everything alright) campaign map loaded and when we started battle - loading screen (from my side) been there for more time than usual but game loaded, but my mates computer freezez on loading screen.
We tryed to load saves from my side, from his side, restarted the game ten times but it was tuff luck. We think it's some kind of miss synchronization thingy.
Maybe some one had the same problem and fixed it somehow???
Thnx for your attension mates!

[Shifu]

You can contact the support at http://www.eugensystems.com/contact-our-support/

I personally haven't heard of this issue as far as I remember.

[Skopikus]

I think we figured it out:
My friend had a different names in ALB and RD. And a prob was that my account didn't saw him properly and after few tries we figured this out. But didn't played it yet since.
I told him: it is better to have same nicknames in similar games.