Tech FAQ

[Shifu]

Update 22/10/2017 (dd/mm/yyyy): Please see here on how to contact the support and receive help: https://www.eugensystems.com/contact-our-support/


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Hello,

this thread attempts to provide information on all aspects possibly needed to solve your problem or provide us detailed information.

For a detailed guide on how your post should look, what might solve your problem without having the need (will save both, us and yourself time) to post here, go to:
Posting instructions - go here for instructions on how to get help in the most efficient way

Table of Content

• All about crash files (W,L,M)
• Connection Issues (W)
• Event Viewer (W)
• How to change the download region (W,L,M)
• How to choose the game language (W,L,M)
• How to delete your profile data (W)
• How to force the game to use your dedicated nvidia graphic card (W)
• How to run the game as administrator (W)
• How to update drivers / see if an update is necessary (W)
• How to update to latest patch (W,L,M)
• How to verify Steam's Cache (W,L,M)
• Minimum System Requirements (W,L,M,A)
• Posting instructions (W)
• Where are my savegames/replays? (W,L,M,A)
• Where are Steam's system information (W,L,M)
• Where is my DxDiag? (W)
• Where is my Option.ini? (W,L,M,A)

Legend: Post applies mainly for following Operating Systems: W = Windows (any version); L = Linux (should apply to most common distros); M = Mac OS (any version, Steam version); A = Mac OS (any version, AppStore version)


Good luck and sorry for the inconvenience!

P.S: (some name) = by courtesy of some Name. Special thanks to Opus.
P.P.S: Feedback is appreciated, just send me an PM (or create a new topic if you have less than two posts). Thanks in advance!


Last changed: 09.10.2015
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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=489563#p489563

[Shifu]

How to Verify Steam's Cache

1. Go to your Steam library and find Wargame: Red Dragon
2. Right click on it and select Properties
3. Open the Local Files tab
4. Click "Verify Integrity of Game Cache"
5. Restart Steam.

It will do some checking and may take a few minutes. When it's done you should see a message stating "All files successfully validated". If you see anything other than that, then you have an issue. (Exception: in some cases one file will always be missing and downloaded again. That's okay then)
If a file is missing, it should be downloaded automatically. If it doesn't, choose another download region and retry. See here (link).

(OpusTheFowl)

Or more detailed the respective steam support topic: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=539955#p539955
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[Shifu]

How to change the download region

Steam uses content servers that are located all over the world. Steam attempts to select the best content server based on your location. If Steam downloads are going slower than expected, please double check your current download region:

1. Start Steam
2. Go to Steam -> Settings -> Downloads tab
3. Under Download region, select the region that you are in or that is closest to you.
4. You can also try various regions near your location to see if a better connection is available.

(Steam support topic)

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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=539956#p539956
Link to main post: http://forums.eugensystems.com/viewtopic.php?p=489563#p489563

[Shifu]

Where is my DxDiag?

1. Press the keys WINDOWS (bottom left) and R.
2. Type DXDIAG and click the button OK from the Run window.

(FocusTechSupport)

A diagnosis will be executed then. After it's done, click on "Save all information" and save the DxDiag as text file (.txt). Open the text file and copy¹ & paste the content into your forum post.² Ensure, that you'll use a spoiler tag to avoid an overlengthy post.

Code: Select all

[spoiler=DxDiag]Paste content of your text file here![/spoiler]

¹) Note, the DxDiag is containing more information than necessary. For example, the name you've assigned to your PC is visible. While it might be something like "PC001", some users also name it according to their name. We don't need this information, so if you don't like publishing it, simply redact it.
²) The maximum number of allowed characters in a forum post is 60000. If your DxDiag is longer, you'll have to upload it to a third-party hoster and post a link to it.
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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=539957#p539957
Link to main post: http://forums.eugensystems.com/viewtopic.php?p=489563#p489563

[Shifu]

Where is my Option.ini?

If you the game was launched at least once, the file can be found at following path:

• Windows: C:\users\<your_username>\Saved Games\EugenSystems\WarGame3
• Linux: ~/.config/EugenSystems/WarGame3/saves - Make sure that this file exists and has the correct permissions (600). (Kvothe)
• Mac: ~/users/<your_username>/Library/Application Support/EugenSystems/WarGame3/SavedGames (Romiros)
  Note: Those files are hidden by default. To unhide those, open a terminal and write following line:
  defaults write com.apple.finder AppleShowAllFiles TRUE
  To undo this step write on terminal:
  defaults write com.apple.finder AppleShowAllFiles FALSE
  (europa)

Open the file with a text editor, copy the content and paste it into your post. Please make use of spoiler tags.

Code: Select all

[spoiler=Option.ini]Paste the content of your Option.ini here![/spoiler]

Where are my savegames/replays?
They're exactly in the same folder, so see above for the location.

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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=539958#p539958
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[Shifu]

Edit 2016/07/15 (thanks to Lambo for posting): Proposed solution when getting an Access Violation:
Reinstall visual 2012 redistributable (x86 version).

If reinstalling it doesn't solve your issue, you can try the steps described here (keep a backup of the files you will overwrite) :
http://www.tomshardware.co.uk/forum/430 ... b#14613369
Please note that Wargame is a 32bits executable, so you must take the 32bits version of Dependency Walker.
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What to do with my crash file?

Take note that you cannot directly attach those crash dump files to your post. Either you upload them to some third-party hoster and include a link to those in your post or you zip them (right click, send to, compressed zip folder). ".zip" files are accepted as uploads unless they extend the size of 250kb.


Where is my crash file?

• Windows: Crash dumps usually are found in <Your Steam folder>\SteamApps\common\Wargame: Red Dragon. In some rare cases (unconfirmed), they might be in C:\Users\<your username>\AppData\Local\Temp\. Note, AppData is hidden by default, please see here (link) how to see those files.
  Also, if you do get a pop-up window while crashing, the path to the crash dump should be specified on it.
  If Windows crashes (called BSOD - Blue Screen of Death), you'll find the file in C:\Windows\Minidumps. If there is no such file, your system is not configured to create one. See this article on how to do so.
  
• Linux: Crash dumps should be in /tmp/Wargame
  
• Mac: Crash dumps should be in <Your Steam folder>/SteamApps/common/Wargame: Red Dragon. Important note: MacOS creates images of programs which caused a crash (so developers can debug) - every image takes up to 2.5 GB of your free hard disk space. To view the hidden cores folder where those images are stored, go to Finder > Go > Go to folder and type /cores . That should take you to where the file dumps are. Might want to take a look here: http://www.westwind.com/reference/OS-X/invisibles.html (Sven)

How does my crash file look like?

It most likely looks like: someNumbers_WargameFinal_someNumbers.dmp
Some vary, however, the ending ".dmp" or ".mdmp" indicates that it's the file you're looking for.

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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=539959#p539959
Link to main post: http://forums.eugensystems.com/viewtopic.php?p=489563#p489563

[Shifu]

Connection Issues

There are basically three reasons why you can't connect to the server: (1) The server is down, i.e. doesn't respond to you, (2) some network part between you and the server, for example a cable, is damaged or (3) some component/software of your PC or router's not allowing the game to communicate with the server. The last one is the most likely one.

For (1) and (2): There's nothing you could do. (1) must be fixed by Eugen Systems, (2) by the respective provider. Those occur damn rarely and especially (1) shouldn't persist for long. The server might be unresponsive for maintenance reason, so check for some announcement.

For (3): First of all, please check that you don't have a general problem with your internet. If only Wargame's not working, please disable your firewall/antivirus for testing purposes (in some cases you'll have to uninstall it - see the Warning below please). Reboot, check if it's still disabled and then start the game. Don't forget the Windows default firewall. Also, keep in mind a lot of today's router bring their own firewall (look for "firewall" or "IP filters").
If that works, you found your culprit. You know can turn the firewall back on and create an exception rule to specifically allow Wargame to connect to the server.

If that doesn't help, please create a new thread and attach a trace route:
- Press Windows key and "R" key (the same time)
- Enter "cmd" and click OK
- Enter "tracert 87.98.143.182" and press enter
- Take a screenshot by pressing the "Print Screen" button, then open Paint (Windows + R and type Paint), press Ctrl + V and save the result.
- Post the recorded file here.
(L'@nge)


Warning: Antivirus and firewall are important to keep your computer clean and safe. You should not browse or download stuff while those are disabled. Always turn them back on/reinstall them after your tests.

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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=539960#p539960
Link to main post: http://forums.eugensystems.com/viewtopic.php?p=489563#p489563

[Shifu]

Steam's system information

This method is Operating System independent. This method provides similar information as a DxDiag (which is Windows only).
Short:

1. Start Steam
2. Help -> System information
3. Copy¹ and paste the content to your post

More detailed: Start Steam, look on the very top: Next to 'Steam', 'Display', 'Friends', 'Games' is 'Help' - click that menu and choose 'System information'. Steam then opens up a tab with your information. Please copy those¹ (left-click before the first character in the first line, hold down the button and scroll down - then hit 'control'/'ctrl' + 'c' the same time to copy the content) and paste (by pressing 'control'/'ctrl' + 'v' the same time) into your post. Please make use of spoiler tags.

Code: Select all

[spoiler=Steam's system information]Paste the content of here![/spoiler]

¹) Note, Steam is collecting more information than necessary. For example, Steam's listing all programs you have installed on your computer (though they claim to not send those data to Steam servers). We don't need those, so there's no need to post these publicly here.

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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=539961#p539961
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[Shifu]

How to update drivers / see if an update is necessary

Please see Steam's knowledge-base article on how to update drivers: https://support.steampowered.com/kb_article.php?ref=6416-EYDH-0477

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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=539962#p539962
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[Shifu]

How to delete your profile data

1. Optionally, but advised: Export decks you want to use with your new profile (Import them later).
2. Start Steam in the online mode, disable Steam cloud sync for the game (right-click the game -> properties -> general -> uncheck steam cloud sync)
3. Go to Steam offline mode now
4. Rename the file profile.wargameprofile at \Steam\userdata\YourUserID\251060\remote to profile.wargameprofile.backup
5. Start the game. You should get a dialog asking you if you want to create a new profile (before you're actually asked for your login data)

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Link to this post: http://forums.eugensystems.com/viewtopic.php?p=542683#p542683
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